SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I was hoping I could fit my MacBook Pro charger, but the straps do not quite reach all the way around when I've placed everything inside.
Just go ahead, you won’t regret it..trust me..The size, the leather and the stitches and by that I mean the handcraft of it is great, and it can take most of you things that you would fit in a bigger bag just in a much smaller kind of a hand bag..love it!
I really like that this is leather, so it is really durable and for holding these electronic items it is likely to LAST FOREVER
The unboxing was a pleasure. Well packed, and came tidy in a way fine shoes might. For those who like organized bags, and a vintage flair this roll is for you. The product is very nicely made, and should hold up to many years of use.
Very convenient for travel. I have extra chargers and plugs, everything I need for my electronics in this classy travel sleeve. I keep it in my suitcase so I never forget these very necessary items
I love this leather Cord wrap. It's perfect for traveling....I hate having cords everywhere or even loose in a bag. I put a lighting/mini usb compound Cord, Apple Watch cord, and an extra mini usb in it along with the wall chargers.
The quality is very good. Leather looks nice. It only holds 5 or 6 cords. I was hoping to be able to stuff more in there.
I love this every day! It keeps my odds and ends together and it’s my style.
This works great and matched my husband's work back perfectly. Smells of leather too which is always nice.
I bought this for my grandson who is a junior in college. Seems perfect for all his electronic "stuff". Works as it should..