SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Bought this on the suggestion from a friend who has something similar. I wanted to increase my hand eye coordination for my boxing crossfit workouts and ping pong ! At first it was really humbling but with some practice I got better. The product is super simple to use and pack-able for out of town trips. It does what it is supposed to do -- works on hand eye coordination. I also enjoyed watching my kids give it a try. They laughed at first and then started counting the " hits ". I also highly suggest heading over to youtube to find workouts or drills to step up your game and keep it interesting. Overall, it's a great product for what it does and the cost
The product was just as described. It's entertaining and fun for all ages. My 4 year old son and 72 year old dad have used it. It's challenging yet very straightforward. You work your way up to more intense workouts. Very cool gadget
The product is a bit difficult to use at first, so is any reflex ball! But once you get used to it, it's very useful to speed up your game. I have been using this for a week now and got better at controlling the ball. The string is solid, it's great that they included an extra string for just in case! The product is great for the price. It's highly recommended.
I love the challenges this product provides for eye-hand coordination, speed and timing. Lots of fun too.
Fun to use. I have been slowly improving but only use it a couple of times a week. My kids are too little to use it themselves but they like to punch the ball while it’s attached to me.
It’s pretty cool. It definitely help with you punching and accuracy.