SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
This bag is amazing.
A good makeup bag is hard to find. So many of them are tacky and or trying too hard to be trendy in a way that I don’t like. This makeup bag is well-made. The zipper is sturdy. The fabric is good.
Wouldn’t mind if it was a tiny bit bigger but it’s held up for a while and I’m very pleased with this bag. I’ve had tons of terrible toiletry bags but this one is great.
Love this bag. It's large enough to hold all makeup, toiletries, even hair brushes and comb. I frequently travel visiting family and this perfectly serves my needs.
Nice bag, just the size I wanted to put my sunscreen/beach necessities (minus the towel) in.
The material feels so nice. It's a good bag honestly. I spilled beef juice on it but was able to easily get the smell out by blotting with alcohol and letting it air dry. Easy clean up! Still going strong
A bit expensive for a small bag but ordered as a gift to personalize and it worked out nicely.
Highly recommend it!!!! Made of high quality materials.
Finally a big enough makeup travel bag for my skincare and makeup needs!!! I could not be happier
Bags are sturdy and well made.
Very trendy, cool looking bag. Perfect for makeup. I bought one for one daughter and when it came in I ended up ordering two more. I got another for myself and one for my other daughter. Well made. Definitely recommend.
This is a nice bag. Good size and quality materials. Looks like it will hold up for a while. I purchased these to organize mine and my son's items in my purse.
LOVE these bags!!
Absolutely love this bag. Good sturdy canvas like material. Fits all the items needed to go out in public during this public health crisis such as masks,gloves,sanitizers and a couple of spray bottles of disinfectants. Everything fits perfectly!
Used it as a gift for a friend. I wanted to keep it.
Love this pouch, it is super high quality, well made beautiful fabric
Exactly what I was looking for. A large and simple makeup bag to keep around my house and travel with. I like keeping all my makeup in one place and still have easy access, this bag allows me just that. I haven’t had it for a long but so far, so good. It is really big, even bigger than I anticipated but I’m glad. It fits so much.
These things are huge. They’re thick and the zippers are heavy duty. They work for makeup and toiletries or for electronics and charging cords.
I bought these to use as makeup bags. They are a great size and very durable. Only thing I didn’t like was the color. Not what I was expected, but the quality is nice
This looks great and is the perfect size, I swap it out in my various tote shoulder bags
It's perfect. Need to find a bag to hold all the makeup I DO USE haha. This was just it!
Very nice quality storage bag - used for a sewing kit in our home.
I've watched my daughter carry this around as her makeup bag for a year in envy. Simple & Classic design. Large capacity. Very sturdy. and when I went to buy my own, the price was great! Sometimes the price makes you hesitant thinking it's too cheap. Truth is this bag is very well made and I love that I have my own now.
Really nice quality material! Durable and sturdy. Was impressed when it arrived as it was better than what I was expecting. Can use it as a travel case or makeup case. I highly recommend it!
This is a very sturdy purse. It's not quite as large as I had expected but it is able to fulfill all of my cosmetic needs.