SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | Estimated Shipping Time |
---|
California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The shape is great and the suction is too. I just wish it was larger as I'm using it for a dish for someone who has Alzheimers and is losing control. The high sides make scooping out much easier for them to eat. A plate with one high side would also be nice to have.
The suction is way better then other one out there
I bought several bowls to feed our baby and I had a couple of hits and misses until we decided to give these bowls a try. The are very well made and you can feel the difference in quality right out of the bag. The spoon is the best part as it is not very soft and you can use it to help baby open his mouth and then rest the food against the upper palate of the baby for easy delivery (feed little amounts always). The suction is pretty strong and we have had no issues so far with that as well. Great quality product. Highly recommended.
This bowl is so cute and I love the color. I use it for my baby’s food. I love it!
Use the bowl and spoon for my four month old's first puree feeding. I love the color and smooth texture of the pieces. Easy to clean and sterilize. Size of spoon was not too large for baby's mouth. Would definitely purchase again.
Design and quality are great! Love the color
So far so good! Love the color. My son is still at the age where i feed him, so the real test of the suction will be when he’s able to feed himself.
Great suction! My toddler has hard time lifting this bowl compared to other bowls and plates from other manufacturers we’ve used.
Her favorite bowl and spoon. She especially loves the spoon. It doesn’t move around once on the tray and food doesn’t end up on the floor lol
I liked the blush color and material
Sticks to the table almost to well & a breeze to clean.