SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
This is a powerful charger for the money!!! It is excellent!!! Battery life is crazy long…
I used this on my London trip last month and it really exceeded my expectations. It charged my phone which was 0% my friend's cell phone which was on 20% and my gimbal before it died. I love it.
Works great, highly recommended.
It takes a few hours to charge, but I can charge my phone, vape, and bluetooth earbuds more than once in a day after charging it overnight while I'm in bed.
I like it and it charges quickly but it's thick and a little heavy.
Way better than I was expecting! Took this to a concert on Sunday and charged my phone the entire time while recording and taking tons of pictures and then charged it for the hour bus ride home and still had some juice!! Told all my friends and family about this and they will also be buying!! Thinking of buying another for emergencies.
This is a slim and elegant battery pack with great charging capacity. Charges phone several times quickly and repeatedly. Great purchase for a good price.
The charger charges quickly. It is a little larger and heavier than I thought it would be, it really does the job. I can fully charge 2 iPhones simultaneously.
Haven't had an opportunity to use it yet, but it seems fine.
Very good for price, I've had it for a few weeks now and haven't encountered any problems. It does take a long time to charge the pack itself, but it's worth it for how long a charge lasts. Portable, and somewhat lightweight.
It was a little bigger than I expected, but it charged my phone fast. Make sure to charge up the charger at night as often as you can so it won’t run out.
Works great. Got it for a weekend trip and it was handy. Now I always have it in my purse just in case.