SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent soap, lathers well with a shuttle aroma (in this type roses), I also purchased the other variants of this soap. A bit costly but a reasonable luxury consumable.
Same like the description; then smell last long, it's just I dont like this specific scent, but it's personal.
Really lovely soap which has a light citrus smell which feels like summer. Feels luxurious in a French way.
The service was excellent and the soap is beautiful, so fragrant and lovely quality.
My partner was thrilled we these soaps lovely smelling good quality soap top of the range
Gives a great lather and is moisturising. I was hoping for the soaps to be more fragrant but good nevertheless. So people who don't like heavily scented products may like the smells.
Ordered this soap as one of my friends recommended .Just ordered one as I wasn't certain if I would like the soap. Too often, people say how great something smells when it really wreaks. It smells so good and clean. It doesn't smell like those "natural" soaps where people try too hard to be natural and end up compromising the smell. I was so impressed that I decided to order them every 2 months via subscribe and save. II'm glad to have finally find a good soap replacement.
Arrived promptly, nice smell from the one she’s using now what more can I say it’s nice soap
Lovely smell and lathers well
I love this soap! The scent is gorgeous and it creates a lovely silky foam. The slight downside is that the bar is prone to cracking as it wears thin but I keep moulding it back together.
It is very very nice high quality soap. Absolutely wonderful,I think it can't make skin dry. I actually think it is possible to wash even hair with it,and will be no harm.
I love this soap, it smells great, lathers beautifully and leaves my sensitive skin feeling great. Have used for quite a few months now and would highly recommend it.
This product is for a Christmas gift. Lovely presentation. Scent absolutely gorgeous. Delivery prompt. Delighted with overall quality.