Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
I have a couple of these, love that they insert pretty much perfectly flush to the plug and have 2x USB ports. They charge quickly and seem pretty solidly built. I keep one in my laptop bag and one in my car - love that it is super compact for portability and not taking up extra dash / tray space.
I really like the design of this car charger. It is compact but very effective to charge two phones or other devices at one time. It saves space as you want to put phones, cups, and other stuff in that area of your car when you are driving.
I wanna love it more, but I can’t. Everything is good, the size, the color and fast charging, but unfortunately it doesn’t have a display as I want.
Very good, extremely tight fit on my 04 Civic but my 03 Grand Marquis didn't have this issue. Had to use vice grips to get it out while holding the socket! Good thing it's made outta metal I guess.
I've owned 2 of these for a couple of months now and I have no reason to recommend against them. Happy so far. Charging power is good. Would buy it again.
For some reason my girlfriend's phone has a vendetta against ALL of my chargers. Her phone has broken about a half dozen just plugging in once, both inside the house and in my car. I don't know what it's problem is or why it likes to destroy my stuff so much? This is the only charger I've found that her phone will play nice with. Also working well for mine but my phone's much more lax about who he's plugged in to. Quality seems really good and it's very low profile. I'm happy with my purchase.