SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
They arrived yesterday and OMG😎; They are absolutely wonderful. They do an amazing job filtering the sunlight without making things too dark.
Super happy with them.
I simply love these sunglasses, they offer protection for my eyes at a pretty low price. I’ve worn them for a month, and they rest comfortably on the nose and ears, quality has proved to be well made and sturdy.
My complaint is that the tint of the lenses is too pinky. I prefer a neutral tint. But I was not careful when ordering so I would recommend them if you don't mind a pink tint.
Love love love these glasses, especially at the prices offered! I’ve ordered a single pair and recently a double when my single pair got lost. Will be buying again for future needs :)
Wish all products came packed as carefully as these glasses. Love these as they fit very well. Maintain their shape. I would buy from this company again without hesitation. They look very cool!
These are awesome! Love the color, and they came wrapped up very well. Worth more than the price. Will be getting more for sure.
Lightweight. Very nice color. Comfortable. Worth the money. I'm going to get another pair.
These look and feel great! I've gotten many compliments on them. I'm so glad I splurged and finally bought them. I've had my eye on them for a while. They are good quality, great value for your dollar. I'm thinking about buying a second pair to keep one at work and one at home
loved sunglasses, but they were too bright for me so I had to give them to my sister and she adores them now
I was quite nervous about buying sunglasses without physically holding and trying on but decided to go for it.
Great value. Well made sunglasses. Packaged well. Bought two more pairs.
Light and Comfortable to wear.
Nice pair of sunglasses! Fits comfortably all day and they look pretty sweet.