Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Was a bit doubtful about how good this was going to be given the price but absolutely delighted with it. Looks good seems well made and most important of all it's comfortable
First, let me say that I have never found a really comfortable bike seat, except the super fat ones on exer-cycles and the chair-like one on my wife's recumbent bike. I'm an old guy with a mountain bike and city bike (not a road bike). I finally tossed my city bike seat into the box of other failures and decided to try one of this ilk. Real carbon fiber laminate seats of this type cost about $150. They are molded plastic. It seems that they believe that "carbon fiber" is a color, or that they can throw a few fibers into the molding press and use that as an excuse for the name. For sure, never buy one where the carbon laminate appearance is a grid painted onto the plastic. This one seems a reasonable step up from the really cheap junk. It's a little stiffer than I expected from the reviews, so my sit bones want padded bike shorts. Maybe it will fit better with time. Given the stress it gets, I hope that they put some chopped fiber into the plastic (not carbon fiber) to strengthen it. This is standard for injection molded parts. We'll see how it holds up...
Incredibly more comfortable than the seat that came with my exercise bike. I almost thought it was broken when I felt it bounce...then remembered it had springs under the seat for comfort. I highly recommend it.
Bought this saddle after my old one was stolen. So glad I've got it now. It's really comfortable and good looking as well. I'm enjoying the ride every single time now and even riding over pot holes it's not as painful as before.
Used it for the first time today it’s so comfy have used a wider padded saddle but this is much better good value well made will buy this type again
Got to say I'm quite surprised about this seat. It' a budget price but it really is comfy. Doesn't look out of place on my mountain bike either makes riding for hours a pleasure now.
It is a little harder than the description led me to believe but it is still very light and sleek. I was expecting a little more "bounce" or give but it will work just fine.
Had to replace our old bike seat as the padding got too hard and uncomfortAble. This feels nice to the touch and cooling due to the gel insert.
Great value for money. Good shape and supportive in all the right places. I use it on a turbo trainer bike.
Instantly the seat is more comfortable and aesthetically looks much better.
I'm not an expert, but saddle was stolen and this made a great replacement on a hybrid bike. Sturdy and comfy.
It's a surprisingly comfortable seat. The quality exceeds the price. Super light at just over 6 ounces. If I had one gripe it would be that it can feel a little bouncy sometimes.
This is a very comfy bike seat, allowing your toms room to nestle, without being squashed!
Delivery sooner than expected, looks good quality!
Arrived very fast, very satisfied, will buy more
Seat is light and durable, however without a true bib on that has padding it rubs. I will continue to use it until it bothers me.
That’s such a cheap saddle! Glad to find it online
Arrived as advertised, 5 stars, but testing.
Test on 15 km ATV, really surprising, to test on a long distance.
After recently starting back on the bike, a couple of rides in i started to notice a bit of discomfort. My current bike seat wasn’t as comfy as i remember. It was only comparable to a guiloteen with wheels that was slowly with each ride beginning to cut me in half from the groin area upwards. This was becoming a problem as not only was I walking around like John Wayne in one of his finest western movie films, every time I sat down it felt like somebody had tried to give me a colonoscopy with a traffic cone (wide end first). The result was me requiring a new bike seat. When I stumbled upon this little beauty. Ohh how my life has change. Every bike ride is now a joy. It’s almost as if someone has moulded a bike seat out of the purest of clouds . Like a slipper for you back end if you will. Couldn't recommend more
To test it I went for a thirty miler yesterday and (thank the lord, because the saddle that came with the bike was some hideous instrument of torture) it was almost as if there was no saddle. Only after about twenty miles did I begin to feel the slightest hint of an ache, and it was barely anything. And I hit some shocking pot holes too, and even they didn't hurt. This saddle has completely changed my ride.
I haven't ridden a bike for around 20 years and weigh 18.5 stone, so I thought I was going to suffer after taking the boys for a 4m mountain bike ride over rough terrain. In preparation, I bought this saddle in the hope that it would ease the after effects, and I was genuinely surprised at how good it was for the money. I completed the ride (in comfort) re-discovered my enthusiasm for biking and am looking forward to next weekend! :)
I read several reviews comparing expensive saddles to very inexpensive ones to get a feel for what makes an expensive saddle worth the extra. What I found was that price appeared to have little to do with which saddles cane out as recommended. So I chose one that was right for dimensions and had gel and a hole in the middle. Perfect . Adjusted correctly this saddle is a great saddle