SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very comfortable seat. Am able to ride for long distance without buttock pain. Bought this for my wife and I would say that it is more of a seat for women. Slight discomfort up front for male riders, but nothing too bad. Seats are very subjective and I usually feel the most discomfort in the buttocks and it works great for that.
First off I received my order on time as promised. Over the past 6 years I have become an avid cyclist, most for fitness. I needed to lose weight plus I enjoy spending time on the trails in the Minneapolis metro. My average ride is 25-30 miles. I've tried several saddles in the past but each one has come up short and I assumed that pain would be an accepted part of riding. I installed this saddle in minutes and did a 32 mile virtually pain-free ride. This saddle fits me better and the memory foam is outstanding. I'd highly recommend it!
Excellent quality and simple to install.
I have to review this product. I looked at all bike saddles for my mountain bike before deciding on this one. I am so glad I did. Super easy to install and adjust, very well made product. The first time I sat on this saddle, their was no doubt that I made the correct decision. It is sooooooooo comfortable, I absolutely love it. I definitely recommend this product.
This went on a bike used by a teenage girl for 5-10 mile rides on a paved trail and on the street. We've only used it once, but so far, it is a VAST improvement on what came on the bike. Mom and daughter are both happy with it.
This thing totally exceeded my expectations.
Perfect no problem very comfortable did a 15 mile ride in the rain no issues looks good