SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
This item blings awesome. No fading and as described
It’s beautiful I love it it’s not to big or small perfect size
I don't generally do reviews but I was genuinely impressed with the amount of love and care this product was sent with. The pendant appears as advertised but there's a weight and sturdiness to it, without being overbearing. The whole thing was a pleasant surprise and worth purchasing if you're in the market for such a thing.
Absolutely fantastic for such little money. Nice size.
My son liked the chain. I gave 4 stars because one of the stones had fallen off before we even took it out of the packaging. Overall worth the purchase.
The charm is great! It's thick and durable.
There are a few spaces that are silver like they didn't paint it well, which makes me wonder if it will tarnish, fade, or paint chip, peel, or fade.
It is beautiful! I bought it for my boyfriend and he loves it. It's the perfect size and it's well made. Colors and everything is just as shown.
Good looking but it's a little bit weak
The quality of all of it really isn't bad considering how cheap it was to get. It's a nice thing to have to stand out just a tiny bit.
Product arrived on time. Exactly what was advertised. Great purchase. Would definitely refer to friends.
Already getting compliments.This is the perfect size and weight also resembles the more pricier version
I just received this a few minutes ago and the quality definitely shocked me. It is veryyy nice.
I absolutely love this pendant it is exactly as pictured and it’s a great size
The pendant is dope as heck and looks good on the right chain.
Amazing!!! I wear this every single day!! Never taking it off!
Great item for the price, it was for my son and he loves it.