SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I do not play baseball, but I needed a glove to practice with my kids. Works well for my needs.
I got this for my son, to use during his first baseball season. The season was cancelled due to COVID-19, but he is currently 3 practices in on the rescheduled, shortened fall season. He's never played before, but he loves the glove. It's a good fit, and it is pliable enough that even though it's not really well broken in yet, he is able to use it. The price was reasonable, and it seems well-enough constructed for a beginner's glove. If he sticks with the sport, we would probably upgrade to genuine leather, but I am fully satisfied with this glove for his first equipment.
Fun to play catch again. Good exercise for us oldies. Hard to fit. Maybe with use, will soften to hand.
As soon as my husband opened the bag and slipped the glove on he loved it! He said it feels just like when he was a teen playing ball in the junior leagues. He especially liked the comfortable fit without having to take the time to break it in or oil it. The color is great, too!
For the price, I can't think of a better glove. This has so far lasted me playing all year and I'm planning to use it next season as well. It's soft, closes and opens easily, has padding, and is all around great for the money.
Great value!
Great ball glove. Would be great for baseball or softball.
This one is beautiful and made very well!