SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I mean it looks okay, but I bought this to supplement a real gold chain and the color looks a little bit off. It's a bit darker. I guess if it's by itself it's fine, just not for me.
Shines nicely when the light hits it. Will set off any outfit that it is paired with. The gold color is very vibrant and without issues.
For the low price these are pretty cool! The clasp is decent and the length is just about right.
Fits very comfortably on the wrist and I like the fact it does not poke you in the wrist.
I ordered this bracelet for myself and I absolutely LOVE it! I was worried initially that when I got it, it might seem gaudy but it is not in the least bit! Obviously, it's for occasions where you'd get dressed up, not for everyday wear. It's very lovely and appropriate for any adult. I'm giving this a solid 5 star rating! It's gorgeous, beautifully crafted, very well made, the clasp is gorgeous too! And I notice these things because I hand craft jewelry myself. This bracelet is suitable for any adult who has occasion to go out to more dressed up events. I'm hoping to wear this to a wedding. I've already received several compliments and look forward to wearing it out again!
Great value for money. Looks nice. Feels heavy. Highly recommended!
This bracelet is heavy. I was surprised how heavy it is. It is very shiny and this is definitely not something I would wear everyday at all. This is bling that I would wear with certain outfits. But I did need some help getting it on and off though. This is a drawback for me, I like a bracelet to be easy to get on and off and this was not.
It did not have an option to latch it tight enough to fit on me.
Very good! I’ve gotten so many compliments on it :)
This bracelet is the bomb. I love it!
Very happy with the purchase. It was exactly as expected. Can’t comment on the durability since I just got it but it seems sturdy. It has some surprising weight to it which surprised me. Can’t wait to wear it on stage. For the price, can’t beat it!
Really happy with this item.
Metal is kinda cheap
I’m so in love with this it’s one of my favorite pieces of jewelry! A bracelet like that was on my wish list for months and I finally purchased it now. I haven’t taken it off since it arrived. It doesn’t snag on things and it’s not bulky.
I really like this. It is solid.
Very well made and good looking as well! I’m very happy with my purchase and would recommend it to anyone who wants a cool looking bracelet that’s also comfortable.