SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | Estimated Shipping Time |
---|
California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
All of the features of this baby toy are perfectly designed for use and comfort for the baby. It is my favorite gift for every newborn.
Granddaughter loves this. My niece had one few years back and absolutely loved it so naturally when granddaughter came about I had already planned on the purchase and she loves it just as much as my niece did.. ty muchhh.. u have saved my fingers . Lol
My little one's favorite toy
My son loves this! He’s starting to teeth was fussing a lot! I got him a raspberry teether but it was a little too bulky and couldn’t reach the back of his gums. This is perfect! It has little handles and he rubs the bristles on his gums! Great purchase!
Little one loves this on his gums!
I don’t think I’ve met a baby who wouldn’t love this. It’s perfect for whole hand grip, flexible, easy to clean, and cute to watch a teething baby naw on. Def recommend!
This teething toy is by far one of the best investment for our daughter. She’s used it since She was 4 months old and is still one of her favorite and most useful toy. Highly recommend it.
Perfect for a 6 month old
My son loves this he takes it everywhere its soft and a great thing for little one cutting teeth
Nice teething for my baby. My baby can hold it easily with the hand and chew it. It is easy to clean and sterilize . It can be stick to the surfaces like table so you don’t need to place it anywhere else.