Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Very good quality!
the colors are too bright for me
Need to put it on the car seat and when the child falls asleep just snap around their foreheads, otherwise it wakes them up. But definitely proves its purpose.
Enjoyed. The request came well wrapped, arrived well ahead of schedule. The strip have a regulation and also is elastic. Indicate and believe that will be helpful because tired travel holding the head small.
Our son’s head was hanging and wobbling during our 4 hour trip and you could tell he was uncomfortable but too tired to “care”. On the way back we had the band and afte he fell asleep we put it on and it was a life changer. Totally recommend!
I am very impressed with this item. My older child is 6 and as you can see if fell down over her eyes when I came to a stop my mom happened to be in the back and was able to adjust the straps up and it seemed to hold but she may be getting too big to use them it fits perfectly over my 4 year old. And they put them on their heads themselves and fell asleep.
Baby falls asleep in the car? This will keep his head up! The cute design makes it seem more friendly since it is literally a head strap (haha). My baby would fall completely over (face into blankets) so I had to get a product like this to keep his head up and neck comfortable when he sleeps. Very happy with the purchase and that there is a backup. Also, it makes a great baby shower gift, because most new parents do not know to get this or that slumping over in the car happens from 2 months-2 years.
Perfect for our toddlers. This is a must for road trips. We have a 2&4yr old and are always worried when their necks are bent or heads are bobbling when they are asleep. These head support bands keep their heads comfortably in position and are soft and easy to use. They also block the sun out of eyes. As some are concerned about using these on infants, not sure I would because if they slip over their noses, they wouldn’t be able to move them. For toddlers, these are great. Thank you!
Bought this for my son who loves to fall asleep when I drive and his head would bobble everywhere, it would give me anxiety. Now he can fall asleep and I can drive peacefully seeing(through his car seat mirror) and knowing that his head is safely placed. I like that it’s not bulky and that it leaves room for air to circulate cause my son sweats profusely when he sleeps. And I use the extra one for my sisters car.
These head straps are great! They function exactly as described. Previous to these straps every time our daughter fell asleep in the car if you even do much as touched the brakes her head would fall to her chest. Most of the time her head dropping would wake her up enough to have her stir around and get her head up and comfy again, only to hit another red light and her head drop again. The head straps are soft and are wide enough to cover her forehead.The only tricky part is if you put it on when you first get the kids buckled and they squirm around the strap will slip up and off. I have NOT had the problem of it slipping down over her face/neck. So if my husband is driving it’s easy I wait till she’s asleep then place it over her forehead. If she’s with just me, well obviously I wait till she’s asleep then pull over somewhere to put it on. Yeah that’s kind of inconvenient but her sleeping with her head to her chest just makes me cringe. I’m buying 3 more sets to give away for Christmas gifts!
Who ever invented this is a genius!
Everything is cool, the strap is long can be sewn to any chair, thanks to the seller, I recommend.
They are super soft, cute design and provide the support my little needs when he falls asleep in his car seat.
These are perfect. I do not leave them on the seat when he isn't sleeping.
My daughter falls asleep in the car quite often. So once I saw this I thought maybe it would help her cause when she falls asleep her head is every which way but straight back. I'm always stretching myself to the back seat to put her head back so she won't have a sore neck. I got this and her head isn't all over anymore. My daughter is very picky about things on her head and she loves it. When she knows she's getting tired she will pull it down over her forehead so she can fall asleep. The front of it has a little cusion for the head. It stretches all the ways around the headrest of her car seat and it's kinda wide. Over all very good product. Thank you whoever came up with this idea. You saved my daughter from future sore necks..
This will keep your kids Head up straight when sleeping. 100% get this!
I think this product is made very well and is good quality. I bought this for our 25lb toddler who rides in a graco extend to fit, rear facing. I have a couple issues with it but I don't regret buying it. You have to wait for the baby to fall asleep before you can put it in place. We had it on the seat, up high, until it was time to move it down. You have to make sure to tighten it, otherwise, it won't work. You have to have someone with a free hand to move it. It worked for part of our trip from Ohio to Florida and back. For the price, it's worth the try.
We used these while on vacation - 22 hours of drive time. I would slip over her head when she fell asleep and when she would wake up and find it on she didn't complain because it was comfortable.
The elastic allows for head turning without making the feel restrained enough to wake them.
These soft flexible straps gently hold the head in place.
I ABSOLUTELY LOVE LOVE LOVE THIS PRODUCT!!!!!
We've tried it once so far with my 2-year old. It worked great. The only catch is you have to wait until the child falls asleep because he won't put up with it touching his forehead while awake. My husband was driving, so I could reach back and slip it down over his head. When I'm driving alone, I won't be able to use it unless I pull over. Once asleep, it stayed on the duration of the nap. I don't see it working well for an infant.
I love them! Holds my sons head up really well and doesnt slip. Hes 3 years old.
My son usually sleeps in the car when we are driving on highway. This has been life savior for us.
Bought this for my son who loves to fall asleep when I drive and his head would bobble everywhere, it would give me anxiety. Now he can fall asleep and I can drive peacefully