Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Love this product! Needs to be refreshed at least once a week, but my car smells so good!
It works great in my truck, will get other ones for other cars and family members
I like it! Was a gift and seems to work well. Makes car smell fresh and clean.Thanks
Works great! Would buy again! Items are described and arrived quickly.
I like this product...it goes with me and is used for every car ride, short or long. I have a 15 minute drive to work however, it's a stressful one at that. It's easy to use, it has a great design and I would certainly recommend it to anyone interested in extending their essential oil use to their vehicles.
Finally a diffuser that works, I have used so many different types of diffuser in my vehicle and been very disappointed. A family member suggested this one. They use it in their vehicles and have loved it. Even when the power if the vehicle is off the diffuser still works.
Works perfectly! only concern is the cotton piece on the inside that soaks up the water makes me not want to mix scents because i’m afraid they will leave residue and smell weird
Scent is fainter than I'd like, but I've gotten compliments on how my car smells. I suppose I could just increase the number of oil drops to intensify the scent.I feel good about replacing synthetic (and possibly harmful) car fresheners with essential oils... particularly during long drives.
This little air diffuser is great to have in your car. It beats having a regular car air freshener.
Wonderful product! One word of advice is to put more than 1 or 2 drops on the felt pan (don't soak it)..I place 3 or 4 (depending on the oil) and it works for days and days. Wonderful during stressful traffic.
I like this diffuser! Product arrived in a timely manner, it was packaged well. Easy to use and plug in.
If you're a fan of essential oils and diffusing you should get this, taking your favorite oil with you in the car helps the drive to and from work or when you're about the town.
This little air diffuser is great to have in your car. It beats having a regular car air freshener. I add scents that go with the season and it diffuses great. Very happy with the quality and price and how simple it is to use.
I got this diffuser and agree that the top doesn't stay on very well. More importantly, I learned the hard way not to leave it in my "cigarette lighter" all the time because, after a long weekend, I got in the car and it didn't start....the thing had slowly but surely drained my battery. I now take it out before I get out of the car.
I love being able to determine what scent I smell in my car. I can use any essential oil I like - whatever I am in the mood for. The scent lasts a long time and is subtle, not overwhelming. I use an oil called "Joy" and I feel uplifted every time I get in my car. I have given many as gifts, too! I even love the blue light it emits.
Plug this into the “cigarette “ lighter. Put some drops on the pad. Nice fragrance comes out.
It works and does what it says it does. It does not put off a strong scent. I use it with my essential oils to relax in the car but not as a car deodorizer/ air freshener.
Thanks for this wonderful device! I feel good about replacing synthetic (and possibly harmful) car fresheners with essential oils... particularly during long drives.
It works as advertised and disperses the scents well, but doesn't appear to shut off by itself. It drained my battery when left plugged in. The construction of the device itself seems solid enough, but not as expected.
The items came fast and packaged well. This is such a great item for a gift for people who love their essential oils
After reading the other reviews I decided I would write one....I love the design ...simple and clean...the lid does come off very easily and the smell seemed to work, although faint, Just like any diffuser you have to add oils regularly ...people get into my car and always comment how good it smells and what is that...I am ordering 2 more (gifts) for friends that loved it. Yes, the top comes off but make sure you turn the lid so it screws in a bit. I load mine up with oils and it lasts for a number of days. Short or long trips don't matter. My car smells great ! I use a scent that is rather strong so there is always a scent in my car. After I bought my first one, I tried a couple of others ...I love how sleek this one is so I am ordering more!
I sent this as a gift. The recipient said she loved it and it was easy to use. I think I'll be purchasing one soon for my car.
I have always hated artificial scents. They give me a headache. I use essential oils for everything in my life so i love that I can now utilize them in my car!
I am in LOVE with this! If you are looking for an oil diffuser for your car - just stop and order this one. It arrived so quickly, is bigger than i expected (this is a good thing), suuuuper easy to set up and use, and works perfectly! The stream is strong and the smell is perfect.
I've had my diffuser for several months and it still works great! I only use a few drops of essential oil on each pad. It's subtle but definitely effective -- and that's coming from someone who transports produce, recycling, and ranch animals (pups, sheep, goats) in her car. I plan to purchase more for friends!