We answer emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving an email, but if there is an increased volume of inquiries it may take us 2-3 business days to get back to you. To help us respond to you faster, please only send one email per inquiry.
After deciding the product(s), quantity, size(s) & shipping method, simply click the “Add to Cart” Button that can be found at each product description page, then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.
Please make sure to provide the correct shipping address. Lillejen.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
We don't have all the items in just one warehouse, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you!
Once an order is placed, our warehouse staffs can pack and ship out your order within 24 hours, so it's not always possible to process address change requests.
If you notice an error, please email us ASAP with your name and order # so we can try to make correction(s) to your package before it departs.
There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
Do note: Customs, Postal Services and our store are different entities hence we are not liable for any delays caused by customs or local post services.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Our handling time takes 1-5 business days. This means that your order(s) will generally be sent out within this period. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon.
Our standard shipping and handling typically takes 10 - 40 days depending on how fast your country customs processes the package. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment.
Shipping Times (once order is processed):
USA: 10 - 25 business days UK: 10 - 25 business days Australia: 10 - 25 business days Canada: 10 - 25 business days Western Europe: 10 - 30 business days Rest of world: 10 - 40 business days
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So, don't panic if you don't receive all of your items at once…they are on the way :)