Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
I live in an apartment complex that has a carport and both my grandson and wife have dented the doors trying to open them in the confined space. I tried 2 different types of the plastic strips and all were junk. These not only cover the dents but look great and feel like they will last a long time.
I bought this for my car to prevent impact resulting from door opening in a 2 car garage, on the wall or my other car. The product provides good cushioning, it stayed stuck on well, despite putting this on in the brittle cold winter. It also survived the car wash and stayed stuck on good.
We have my car and a full size Chevy truck in the garage and I have to park real close to the wall and these help so much so I don't bang my car door. Very happy with this purchase. Haven't taken it to get washed yet so I hope they hold up.
This is my second set, very nice but the first set, after 1-2 years , started melting on the service. Live on the coast, the hottest is maybe 75, so I have no idea why it's service is melting, but overall, I love it, that's why I replaced it with the same!
It’s a must if you have little ones! My child opens the door too fast to get over there sometimes or when I let him open he does it too hard but independent little ones it gives peace of mind that the car next door will be protected and stylish!
Durable rubber, functions well. We have had no problems with door dings in our 2 car garage after putting these on. They have been solid so far and we have no complaints. They stay on very well.
I bought these for my wife's car after someone dinged her door. One of these covered the door ding, and the other three went in similar spots on the other doors of her 4-door, 2015 Toyota Corolla. Now if some idiot throws their door open, the edge of their door will be met with thick rubber guards. We mounted these sideways in the middle of the ridge on the doors. If you have a Corolla, you probably know what I mean. Worth it. Buy it.
I bought my car used, and the dealership took a door ding out of it. So I put these where the old door ding was to prevent another one. So far they do not look odd on the vehicle, and I have more peace of mind that someone is not going to leave me an ugly ding. I have had them on for about a month, and they have endured at least 5 brush car washes and look the same as the day I put them on.
I'm hesitant to give five stars for durability and adhesiveness. I've only had them a month. I bought them because I just shucked out $500 for a dent in a guy's car. Not 24 hours later the same thing happened but had Guard Edge on. At first I groaned...so did the couple in the other car. Not a mark! Oh, it's a new car with an extra wide door and I am learning quickly to open it gently.
So far, it's been a better solution than the much longer plastic edge guard material. The adhesive on the plastic edge guard material would liquify during the hottest weather and the strips would fall off. This product has stayed on so far, and it does the job using much less surface area.