SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I bought this product for a friend of mine who would literally misplace his own head if it were not attached to his body. With in a few hours of him receiving these he had to use it at least 3 times and in both directions. It also assisted him in locating his phone. Only bought one to make sure it was a good investment and I will be purchasing more. The man literally looses everything. This is going to save him a ton of money in replacement products.
Works well. The battery lasts for a long too.
Fast delivery. Packed well. It works only via Bluetooth. It connects easily and simply, as described in the instructions, you need a new battery (it was mention in the description that it's not included). The program isearching, downloaded from Google Play and it found device right away. The tracker triggers the removal of about 15-20 meters from the phone, alarm is quite loud and the phone emits the sound of the alarm. With the program iTag one it works to search for items. Generally, I am very much pleased, thanks to the seller.
I love this Anti-Lost Tracker. This is the second time I am purchasing it. I love that it allows to replace batteries. It allows you to quickly find your keys, whether if they are misplaced at home in another room or left in your car
I lose everything, and am one of those people that goes back and forth around the house trying to remember what else I forgot and where i put it. I don’t have to worry about my keys or phone anymore. It has saved me so many times because I don’t have to hunt around for phones that are on silent or keys that are in some jacket pocket. Unfortunately it makes it really easy for me to continue being irresponsible and forgetful... but at least I won’t be late for work!
I lose everything - keys, handbag, wallet... so i can not imagine my life without Anti-Loss Tracker now...nice to see that you can change out the battery. I am a total fan of smart tracker now.
This thing is awesome... helps my mom a lot. She misplaces everything from her keys, phone to her pocketbook, you name it. We use it everyday finding her things with the tag tracker on it and it worked.
Cute addition to my keychain!
Eight days ago, I could not find my car key, so a friend came over, searched my car and found it where I would never have looked. It turned out that getting out of my car, my car cord caught on the door, the ring stretched and the key ended up in the passenger seat. I decided it was time to put something on my keys so that when this might happen again, I can find the key. I got a four pack, and have one in my wallet bag, one on my car key ring, one on my house key ring, and one in my laptop carrying case.
I bought same trackers earlier. I used it to keep track of my keys AND my cell phone (which I can ring from my keys). So I ordered 4 more packs this time. We hid one in our vehicle in case it's ever stolen, one in our travel trailer for the same reason, and attached another to our dog's collar just in case. I gave one to my son for his keys, and used one for my second set of keys.
Bought these for my mom, she's constantly losing her keys and phone, so this was an awesome gadget for her! Wish they made a smaller version to attach to her glasses, so she wouldn't always be losing those too!!
Husband bought as gift for wife (me) who is notorious for constantly losing/misplacing keys and or phone. This has saved us time from having to turn the house upside down looking for my keys or phone - also saved us from those “fights” because i always have my husband run back in to look for my phone... as we are pulling out do the driveway.
Delivered super fast. Bought one for my cat and one for the keys.
It works well. I attached it to my cat because I moved to a new area, if he wanders too far off my phone will ring when the tracker disconnects. When it disconnects, the tracker itself makes this obnoxious beeping sound, so if my cat is lost and in someone’s yard someone is bound to hear it. My cat is used to wearing the collar with a little bell, so he did not really mind having the tracker on his collar. I realized that I feel much easier about letting my cat out now, it used to be always at the back of my mind - what if he gets lost... Thanks to the smart tracker, it's not a problem anymore!
I purchased one of these with hopes of attaching it to my dog, so if he wanders off, I could find him easily. It works in combination with a smartphone app (I used version 2.3.9 on iPhone IOS 8.4.1), which does most of the work. I can see this being useful for locating your car in a large parking lot. After configuring and connecting the app/device, you would click once to mark the location of your car. Then, when you want to find your car, open the app and locate the setting on a map. Voice memo works, but I can't find a practical application for this, except for a voice reminder (which could be done without the device).
I’ve attached a tracker to my keys, wallets and even have one on my sneaky cat who wanders off into the unknown. I’ve even got one on my bike for tracking. This is an absolute must have even for people who think they’ve got a great memory for finding things.
Makes a great present. I gave it to a friend who is always loosing things it worked well has no issues. But it can be useful for anyone, so many people i know have lost wallets or keys at some point... So if you don't know what to get, here is your solution. Great for keys as it can be easily attached to the key chain, but can be attached to your wallet or phone too! Easy app. Great product you guys should buy it
I’m guilty of losing my wallet all the time... In my defense, I usually lose it inside the house in a couch cushion or in some other place where I have to search forever to find it. With these neat little things, I can ping my wallet with my phone and it’s loud enough where I can here it even if it’s across the house! It’s nice knowing that if I misplace my wallet, I’ll know where I last had it and that I can find it with these things! I haven’t had them long enough to know the battery life, but the battery’s are replaceable so I’m not too worried about it!
I constantly misplace my keys or my phone so I love my new smart tracker! I highly recommend these to other folks who constantly annoy their significant others by asking them if they have seen their misplaced items! LOL
I bought my first set of smart tracker earlier this year. I gave it to different family members, and we all "shared" with each other – which allowed us to each see, search for, and find each other's keys. Great stuff, especially when you keep forgetting where you kept your keys (like I do!). My sister even attached it to her phone case, as she keeps leaving her phone in coffee shops counters. Totally recommend!
This product is good, with some drawbacks. The device itself is working very well as expected, with fair battery life.
Bought these to replace some older models that the battery had died on. I like that I can replace these batteries. I do ocassionally accidentally push the button when they are in my jeans pockets, but other than that, they work great. You do need to download the newest version of the app and it's free app.
I’m so happy it has a replaceable battery!
I have it in our keys, remote and wallet. I love the feature where you can use the tracker to find your phone.
Turns out if you give this to your wife and you need to find her, this work. Though I didn't buy them for that purpose. It just happened that I misplaced my wife in a department store and she had her keys in her pocket. So, rather than call her, I just activated the app and located her that way.