SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Absolutely adorable. Comfy soft and warm, and all of my roommates are jealous of them! Easy to slip off and on if your feet get hot.
Super cute, super soft, true to size. Definitely recommend.
These are the cutest slippers. They keep you feet warm with cuteness
These are great slippers-comfy and pack well for trips. I like them so much I've repurchased them several times for friends and family. Of course that they are cat slippers is the best thing about them.
I highly recommend it. These are the coziest comfortable slippers I've ever purchased.
I love these slippers. Someone got them for me as a gift last year and I have totally worn them out. I was so happy to see that you still carry them and I was able to order another pair!
I like everything
This is my second pair. I wore out the first pair staying in the house during lockdown. Of course, I really like them.
Wow, are these comfy! Since they’ve only just been received, it’s unknown if they will stretch with time, but they’re a perfect fit right now!
This was a gift for a friend so I really can’t discuss things like width and arch support. But my friend loves her slippers!
This was a gift for my wife, who put them on Christmas day. They are very soft and cute with the cat faces in front of the slippers.
The slippers are cute. They are comfy and warm. I tried them on with and without socks and they were a little longer than my size. They come off on the heel when I walk with or without socks. It doesn’t bother me since I only use them around the house.
I absolutely love & live in these slippers! They are so amazingly comfortable!
very comfortable; no rubbing spots to make heel sore; washable; high quality
Exactly what I was looking for. Soft and easy to slip into.
Very comfortable and easy to put on and take off. They also washed and dried perfectly.
I bought these slippers again. Wore my last pair out! This pair is just as nice and comfortable. I ordered the same size as before; however this pair seems a little bigger--or my feet shrunk...