SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Would 100% buy this again, but I don’t have to because it’s still going strong and my dog loves it!
Best price around! I saw this on a luxury pet website and found it much cheaper. I bought the small mint anchor for my 10-week old pug. He is absolutely obsessed with it! It looks gorgeous in photos, which I am mindful of because you always end up taking a million photos of a new puppy.I can already tell it is going to stand up to abuse and last a very long time. He is teething right now, so I give this to him when he is lazy and doesn't want to play, but wants to calmly chew something on his own unbothered. It has saved many of my blankets already. Buy this if you have a chewer and you won't regret it! (They also offer a larger size without the rope as well.) Hope this helps :)
Our labrador puppy loves this (we also have it in red). It was a great chew toy for puppy teeth and now that his puppy teeth are falling out he loves this for teething and his "itchy gums". This has been one of his favorites since we first got him and I am sure will continue as such.Plus I am partial to anchors.
I bought 12 of these for my dogs as a summer gift (I'm a pro dog walker), I thought they were going to be a solid, hard rubber but they actually have a core inside. Still, they are very thick and durable, very good quality. I just mention that they aren't solid for those of you with aggressive chewers. They are really cute, colors are great, overall very happy.
Very durable and floats. Dog loves it.
Originally bought this for a toy anchor for our kids swing set. They have since taken it off and our Airedale puppy has been having her fun with it. Has held up wonderfully to both kids and the dog. Still looks great after being kept outside as well.
A little pricey but overall a good dog toy.
great quality rubber toy and rope for chewing