SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Look very nice and have good sizes.
They look amazing very happy with these!
I’m so glad I found these baskets for my bathroom. When I received them I was amazed how pretty they are! The basket feels very soft but is sturdy enough at the same time.
Really lovely product! Looks great
Love!!! Great price, arrived quickly and well packaged. I use them to store beauty products. They've kept their shape the few months I've had them. The sizes are good.
Keep their shape look really good
Better than expected, using to store nappies and baby changing things in to keep my sideboard fits perfectly.
I have used them to organise the bathroom cabinets.
Not as big as I thought, but good quality
Although not rigid they are exactly what I needed/wanted for storage in the bathroom.
Perfect! These are just what I have been looking for, good sizes and are great quality!
Really lovely good quality product
Lovely baskets, good quality and perfect sizes for organizing baby stuff in our room.
Beautiful product! Arrived on time and in good shape
Arrived in good time especially in the current situation. Items as pictured
The bowls are stunning! And they serve their purpose very well
Got these for my daughter for her bedroom, she loves them and they look really nice
i'm obsessed with these bowls they are really nice and sturdy thanks!
Nothing to dislike pretty little bowls and worth the money
Great sizes and quality! Exactly what I wanted and expected
These look really good in my bathroom. Nicely made and good sizes!
These are fab!! And great quality can’t wait to use them.