SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Gave it as a gift. They loved it. Very roomy.
Nice tote for just about anything.
Absolutely Love, Love, Love this bag - My 2nd bag - different design. Great multi-purpose bag.
Love this. Perfect size. Was looking for a bag to take to work daily with tablet, lunch box and various other things needed. Good quality and fit everything I need.
Very cute and our granddaughter loved it!!!
WOW for the first time i have found a tote bag i actually love, this bag is so beautiful and big and roomy you will love it as much as me.
I like these tote bags!! I like seasonal fashion so needed a couple of these tote bags for grocery shopping. I did reinforce the handles with "X" stitches on my sewing machine -- don't know if that was necessary but better safe than sorry. I will get more for Valentine's and Patriotic Holidays. They are canvas coated with some type paint. Nice.
This is a big bag that can hold all your books, supplies and more. Good quality! Love it :)
So cute! Bag is light but large. Perfect for carrying things back and forth to school
This bag is a perfect size. Not too big, not too small, and quality construction. I’ve already had three relatives try to take it from me.
Omg this bag is much much bigger than expected. I couldn’t imagine choosing any other pattern than the tie dye . I highly recommend the tie dye it looks trendy and very beautiful . Lots of compliments with this bag , I use it for the beach mainly . Thinking about buying another one just to have as back up .
So happy I got this!! Bigger and better than I thought.
This is a very pretty tote. I used it as a gift bag for a bridal shower. The wedding party will be dressed in the color plum. The bride was thrilled with it. The color is vivid and the bag is very sturdy.
Bought for my BF mom’s birthday she absolutely loved it
my go-to tote this season. So roomy. Very boho. Very "flower power" 60s vibe. Well made w/longish handles to hang on shoulders. Elsewhere this would cost a pretty penny.
It’s okay!