Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
This is a great little fan for personal use. It puts up quite a bit of air, which is nice. It is small enough that it does not take up too much space on a desk or on a table.
It is the perfect size and keeps me cool in my office as I work.
The battery on this lil wonder lasts exceptionally long, it’s very cooling and I really like the misting option which I used with essential oils to repel mosquitoes.
Very nice quality fan! Charges up fast and works perfectly.
Item is not as strong as I thought. However it does a decent job. Very easy to use. Wish it had a bag or pouch to carry and make it portable.
This is perfect for a little moisture at night. Works great
Love that it is portable and rechargeable. Just charge, add water and turn on. And fan is not even loud so it's perfect for my office
Satisfied with the mini cooler just what I needed
I bought this little fan to use in the RV on days we don’t have hookups to run the air conditioner. I think it will work great.
Great little fan mister! Works as designed!
If light waves of moisture and a nice fan is what you want, this is great. I'll add that it's most suited for indoor use.
Works well but fan could be stronger
It is light and portable to carry it around. And the water mist makes the fan wind way cooler than a regular fan!
It is too weak for outdoor use…
So far, so good. Wish the mist was a little more intense, but the fan works well so far 1 week in on my work desk.
Small but efficient. If you add some ice with water it does blow cold air for good 4 hours at highest speed
It works pretty good fan wise, but I don't really feel any mist coming from it even though I can see it.
I got this to help keep cool. The fan works great. The mist is so, so. But so far, I'm pretty pleased.
This little fan is pretty strong and it does the job when needed. So I named it my mini storm
Love it. It’s tiny, quite quiet, and powerful. The mist is very light and won’t wet your desk.
You have to frequently fill it up with cool water, which disrupts any quality sleep.
While this mister is somewhat small, it does a good job of cooling the area nearby, but it also can help repel annoying flying insects. I add a few drops of emulsified natural essential oils. I use mint oils, eucalyptus, cedar, cloves and this makes the area very fragrant and controls the flying insects and fleas that might be riding on the cat.
Works good if you want to sit outside on a patio on hot days. Keeps you cool
This 2 in 1 humidifier is absolutely brilliant!! I have bad asthma and was finding it difficult to breathe in this heat. Within a few hours I was able to take really deep breaths and with the cooling fan which is better than my tall standing fan, this is a must buy.
This little fan is easy to carry and can be folded for easy storage! Love it ♥️