SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Love it. It’s tiny, quite quiet, and powerful. The mist is very light and won’t wet your desk.
You have to frequently fill it up with cool water, which disrupts any quality sleep.
While this mister is somewhat small, it does a good job of cooling the area nearby, but it also can help repel annoying flying insects. I add a few drops of emulsified natural essential oils. I use mint oils, eucalyptus, cedar, cloves and this makes the area very fragrant and controls the flying insects and fleas that might be riding on the cat.
Works good if you want to sit outside on a patio on hot days. Keeps you cool
This 2 in 1 humidifier is absolutely brilliant!! I have bad asthma and was finding it difficult to breathe in this heat. Within a few hours I was able to take really deep breaths and with the cooling fan which is better than my tall standing fan, this is a must buy.
This little fan is easy to carry and can be folded for easy storage! Love it ♥️
Just got it yesterday... So far so good! I got it for my cat and he is fascinated with the cool water that evaporates from the unit. It works surprisingly well for such a small device
This is easy to set up and use but I still feel dried out in the morning.
This air cooler fan and humidifier is fabulous & lets me feel a bit of coolness and humidity. Small but mighty, and super cute color too! The 3 speed feature works great.
The fan is very strong for the size and is pretty quiet at low speed.
This is a great little fan for personal use. It puts up quite a bit of air, which is nice. It is small enough that it does not take up too much space on a desk or on a table.
It is the perfect size and keeps me cool in my office as I work.
The battery on this lil wonder lasts exceptionally long, it’s very cooling and I really like the misting option which I used with essential oils to repel mosquitoes.
Very nice quality fan! Charges up fast and works perfectly.
Item is not as strong as I thought. However it does a decent job. Very easy to use. Wish it had a bag or pouch to carry and make it portable.
This is perfect for a little moisture at night. Works great
Love that it is portable and rechargeable. Just charge, add water and turn on. And fan is not even loud so it's perfect for my office
Satisfied with the mini cooler just what I needed
I bought this little fan to use in the RV on days we don’t have hookups to run the air conditioner. I think it will work great.
Great little fan mister! Works as designed!
If light waves of moisture and a nice fan is what you want, this is great. I'll add that it's most suited for indoor use.
Works well but fan could be stronger
It is light and portable to carry it around. And the water mist makes the fan wind way cooler than a regular fan!
It is too weak for outdoor use…
So far, so good. Wish the mist was a little more intense, but the fan works well so far 1 week in on my work desk.