SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | Estimated Shipping Time |
---|
California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Bought it to display artificial ivy in. The perfect size and colour, very happy 😊
Lovely pots so pretty they look more expensive
Really good quality and good value for money
It is a good basket but not my fav in terms of colour but the quality is actually decent compared with the price.
Super cute plant pot. It fit my small aloe plant perfectly.
Really happy with this. Looks just like the picture, design is really cool. I needed a new flower pot after my cat took a disliking to my spider plant and pulled the whole thing (ceramic pot and all) on to the ground. Looks nice on my desk, and this pot should survive the fall if he decides to have another go.
Looks beautiful, good quality.
Wow!!!! What amazingly fast shipping! Everything was packed and secured, everything was in perfect condition! Great job! They are so much better in person than I thought. I love it all so much!
Great pot nice texture
Perfect for what I wanted and looks nice with plants. Going to buy more.
I use this basket planter out in my hallway with a large ficus and it looks amazing. The natural seagrass would suit any room. It’s good quality and the exact size stated. Great buy and would order again.
Nice eco pot, good quality
Really love how it looks. Love the colour and the texture. Will be buying more
Great value for money and beautiful looking.
Love the design and colour
Just what I need, stylish and a great price, will likely order more.
Smaller than expected, but I only looked at pics and not measurements, so probably my fault!
Value for money, true to size. I've purchased a few of these now, very happy.
Very pretty great value..put busy lizzies in mine ordered a second.
Looks great and arrived quickly! Very good value for Money!
Absolutely love this basket, it's just what I wanted, sturdy, well made and will definitely be buying more for the rest of my plant gang 😀