SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
This is great for the scalp and makes the hair feel wonderful
I love this product, I saw it and had to try it. It works great for my dandruff and stress induced eczema on my head.
Just what I expected.
I've used this product for years and it has helped my scalp immensely. My friend who is a stylist recommended this product to my scalp problem especially during the winter season as the dry air makes everything dry. I love this product. I would definitely recommend for anyone who has itchy dry scalp to use this treatment
I liked its efficiency but expected different
I have pretty bad dandruff every now and then. After using the product for a week straight I noticed a significant difference in how itchy and flaky my scalp was. You do have to use it regularly to treat it, as it doesn't go away forever, but having some with you whenever you do have an issue, it really helps.
My husband has chronic scalp issues with no solutions. Blessedly, this works. Thank you!!
Worth every penny. Smells good. I’ve used it for years.
I am in love with Lumin’s face wash and moisturizer system, so I thought I would give the scalp recovery a try. I have a really dry scalp due to Eczema. The menthol type feeling in the scalp treatment soothes my scalp. It relieves the itchiness of a dry scalp. I am glad I made the purchase.
I just started using it for the first week and noticed immediately the dandruff and itching was gone. Very satisfied with this product.
I have a horrible scalp from seborrhoeic dermatitis and this seems to calm down the flaking and itching that occur. I plan to keep using this product as it's one of the few things that worked.
Not only does it have a good smell but you get this nice cool tingling sensation on your scalp which is an absolute treat in the summer months right now. Totally worth what it costs
Delivered as promised
I have an extremely sensitive scalp that tends to break out with weather, stress, or for no reason at all. This treatment has worked great keeping it all under control. It also feels great on your scalp.
This size bottle lasts all year round. Great product for dry scalp.
Good product; seems to do what it’s supposed to.
I had a terribly dry scalp and it was so itchy and I scratched and it would bleed. Even immediately after showers it would start itching. After using this, the itching stopped a few days after. Haven't had issues since!
I'm really pleased with this product so far. There's certainly a lot of value for your money
My hair is so shiny. I will not be returning this product.
Always happy with this product
I've been using the product for a few weeks now and am pretty happy overall with the results. I give the scalp treatment 6/5 stars for how much I like it.
Works really well for its intended purpose
At first I thought the bottle was too small, but it appears you don’t need much gel each time, very effective!
I really like the way this product feels in my scalp. I would recommend it.
The scalp repair is my favorite now. It has a "cooling" effect and the tea tree oil makes my scalp feel refreshed, moisturized, and clean.