SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Was looking for a more durable jump rope to workout with other than the old school fabric rope. This looked like a good choice and ordered it. I was very impressed with my choice. This is so I could shorten the ropes if they are too long. Once you determine the lengths you just push the rope ends into the handles and away you go. The ropes swivel quite well in the handle ends and are quite light weight and are very smooth operating. I am very happy with my choice in this purchase.
Excellent quality product. I highly recommend.
Wow! This thing is Aaaaaamazing!!! Super smooth, lightening fast!!!The handles are top-notch quality!I didnt think I would really care or need quality in a jump rope, so glad I made the upgrade. This is the only jump rope I'll ever own!!! Now if only I can get my dubs to up to the level of this jump rope!
This jump rope works just as well as the high-dollar, well-known brand jump ropes. The bearings move easily and make the spin on this rope fast and efficient. It has been years since I have attempted double unders, and I was easily able to accomplish them with this rope. The cable is high-quality, the Handles are comfortable and sturdy. I highly recommend this rope to anyone looking to add to their collection or anyone just getting started.
Great product at a good price
Long and durable. Good buy.
This is the second jump rope of similar style I have bought. I prefer this one to the to the other because of the mechanism for adjusting the length. It is very simple to use and has a nice weight in the handle.