SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It came quickly and in good quality. Works. It moves smoothly, folds automatically well.
Easy retractable windshield, and easy to install folds and unfolds in seconds
Protects from direct heat from the sun and conceals well
With other sun shades you either throw it to the back seat or the passenger seat but this product was absolutely great!! Folds up neatly, into a small clean look, yet it still cover my entire windshield. It was so easy to install without much of a hassle! You would think that light would easily shine through but this sun shade product blocks out all the light perfectly!!! And this doesn't fall down like other products I've tried so far! Definitely Recommend!!
Works well and car is cooler after being in the sun.
Product attaches easily and well to the windshield. It's easy to pull the shade across the windshield and attach it. Once attached it stays put! However, when you want to release it back to the original position it does not fold neatly but instead, it collapses into a jumbled heap and you have to spend maybe 30 seconds un-jumbling it so it fits back into the folded starting position.
All right, so far it's going great, and easy to install.
This is the only sunshade I have ever owned and I have to say, I don't think I'll ever own another (at least until I get a new car). Very convenient to use, window mounts do not obstruct my view whatsoever, and definitely keeps my car much cooler than before (parked outside with minimal shade all day, so it saves both my life as well as my cars interior).
Recommended, very practical and simple to use.
There is is a heatwave that is insane in my area. This sunshade was very simple to install and works great. the fact that i can slide it across makes it so much easier to manage and i dont have to find space to put it away. This is such an easier way to handle a sunshade. Way better than the fold up ones.
Very good quality and easy to install and use
Ive figured out a way to make the opening and closing of the product go quickly, but sometimes it gets bunched and is hard to slide back to the resting position. I think this is a wonderful product and is easy enough to use and is always at the ready, so I use it whenever leaving the car
I got the shield for my van and I must say, it saved me during the hot days. It's big enough to cover the windshield. The suction cups are strong. I left the panel on as I can't be bothered to attach it each time and it's been about two weeks now, and it hasn't come off.
Very happy, it meets expectations perfectly.
Before using it, I can't bear the high temperature of the car when I park the car outdoors for a while.But now it is great to cool the temperature of the inside of car. BTW, it's easy-use. The instruction is so clear.
The quality of the product is really good.
Very good quality. I recommend it
Overall a good product, It is made of sustainable materials for direct sunlight, but it doesn't fold back properly it gets stuck in the beginning, maybe more string should fix the problem.
nice but a little small for my car
No more hassle on where to put your car sunshade, easy to use and takes less space. Install just less than 5 mins and very sturdy suction cups. I am impressed.
Great product, looks excellent
By far my favorite one I've owned. It's easy to use and works super well. My car is about 30° less with this over my windshield. Definitely worth the money.
Very comfortable. It does not cover 100% but to not let the solar light go through and therefore the temperature does not raise.
Super! Comfortable, wide!
This is great. It holds very well in the glass and removes a lot of heat from the vehicle. I used it for the side windows of a van.