Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
It's very premium product and holding case also premium. It's high quality product and black finishing also very good. It's manicure set it's enough for every requirement.i am happy with this product. It's value of money
This little box if full of power , being a fashion influencer my sister was looking for some alternate as in these times she can't go to a saloon to have her monthly manicure seating so i gifted her this and she is more than happy after seeing this.
It is grooming kit and it's compact and looks classy it's in red and black shade and all the products are in black color which I really like the quality is amazing and it is heavy and seems to be durable
The Nail scissors grooming kit is very nice and the set are of decent quality. Great gift to your friends, family members. No Double it will become your favourite piece to gently take care of nails and facial! You can buy this I buy this for my girlfriend!!
Very useful Good Product... kit has all beauty tools which all are required...I love this Manicure set... everyone must have day to day use this Manicure set at Home. Really value to Money…
Product delivered in Good Condition. all items are also solid quality. I felt price is little high. however value for money
This is lovely tool comes with Box and all types off nail trim equipments. Premium quality product. Very easy to use and made with good design. Very impressive product, valuable item. Packaging is superb
Itz a good quality product with nice packaging and compact and good even for travel and regular use.
Lovely, complete set of tools and peripherals for all your beautification needs! Just a minor issue with the product: the black powder coating finish tends to scrape off rather easily, so I suggest buying the stainless steel(clear) finish version instead. AND DO BE EXTRA CAREFUL! They're super sharp, especially the nail cutters.. 💅🏻
Great quality nail clippers, nice product. Single package for all my needs.
Very much handy and travel friendly set. It's organised in such a way where you can find accessories easily. It makes the work easier and faster. Quality seems to be good and genuine. From outside it looks like a ladies clutch so it has good look too. Also has essential stuff like scissors, nail cutters, etc.