SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I had been looking for a sauce boat in white. They are hard to find. This one is great. I thought it would be bigger. But it is just right. Don't need a giant one. Would buy again.
This sauce boat is just the right size for my little family. It is lightweight and goes well with my white dinnerware. I was impressed by how well it was packaged. I have been looking for a basic, classy sauce boat for a while and this one is it for me. It would work well for other sauces and dressings as well.
Great sauce boat. Just the right size too. Thought it might be too big, but it is just right. Very well packaged.
They worked well and looked great. Little hard / messy to fill, but they pour great. If you use a ladle in the boat at all the top is pretty narrow to get it in and out, but it does work.
I actually really like it. I only use one at Thanksgiving time for sauces so this is perfect.
Have never owned a sauce boat and decided since I have a house now and I was doing Thanksgiving dinner I probably needed to buy one. This is a really beautiful sauce boat and holds quite a bit of sauce. Looks very elegant and would match pretty much any style of dishes that you have.
I was very pleased with my purchase. It’s the best sauce boat that I’ve had.
Very nice sauce boat. I expected it to be a little larger, but that's OK. One thing about bowl, it is not hard to refill. Arrived quickly and in perfect shape. I recommend this along with the company. Good work...A+
This is a perfect sauce boat, built sturdily enough to not worry about breakage but with nice clean lines so it fits in with other dishes. Great value. Wish I had found this item years ago!