SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Quite a bit smaller than I thought, but to be fair I should have paid more attention to detail when I ordered. Behind that this cup is perfect and very attractive!
We use these for the fresh-squeezed orange juice I make every morning. We wanted a small glass with a lip that curves out to serve it in—one that looks as elegant as the juice is rich and pure. We found one, this one; it is lightweight, and that curved lip is most effective at preventing drip after a swallow.
I love this! I cannot believe what a great deal this is since it is made out of glass! I made my first cake and put it in this bowl. It looked nice and fancy compared to the other desserts there that were brought in plastic containers. Or worse yet, store bought desserts. I love that this can be a punch bowl too! It is retro looking and super cool. I highly recommend this.
This is a beautiful cup and very well made. The design makes it very comfortable to hold and drink from and the insulated glass works well for both cold and warm beverages. If you haven't used double walled cups before, you'll be impressed with the improvement. These feel sturdy and not flimsy, though compared to a standard glass or cup, they are lighter.
Purchased this last minute for a party and thank God it arrived so quickly! This is a really good size bowl. For after the party is over, you can store the rest of the deserts in the refrigerator. I was a little worried about purchasing a glass product online but it arrived with no issues and really came in handy for bringing dessert to the event.
I recommend this glass bowl to anyone. It’s a great gift idea for pastry lovers. It’s such great quality. It is easy to clean up! I love this in my kitchen and recommend wedding gifts, chef ideals, and basic kitchen decor.
I just tried these cups and I love how the coffee and tea looks in them. So I said that what they claim is that you can have your coffee and not burn your hand is true. I am not a fan of cups without handles because of the hand burn issue but can take that off the list with these glass cups.