SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Follow the directions. It works perfect. When the kiddo isn't using it - it holds my hefty hiney.
My daughter LOVES this. We have modified and she uses it for her feet because if she sits on it at our standard desk, it is way too short. Still helps get her wiggles out and she uses it when we she does school work not at her desk.
I have been using a yoga ball as a desk chair for myself for years. But I hated that it rolled away every time I got up. I love that this ball is weighted and eliminates that problem! I got one for me and one for my kids to use for homeschooling. This size S (45cm) is perfect for my 48" 6-year-old. Can't wait for mine to get here!
I bought these for my classroom for flexible seating. The sand inside does keep these in place, which is awesome. The color is beautiful. Once this pandemic goes away for good, I’m definitely purchasing more for my kiddos to enjoy!
I use this as my desk chair. It helps me sit up straight an use my core more. I blew mine up bigger than the ribbon they included -the ribbon is a great feature though!!
Kids use these at school and love them!
Best medicine ball I have ever used as a chair. I use it in my office and sit on it for 10 hours a day. It has been a game changer for me!
Just what we needed. My son can not sit still and has a special seat cushion at school. Now that we are doing school at home, we needed something and this ball is great! We got the small and it is perfect size (7 yo). The stuff inside the ball makes it heavy and sturdy too.
I bought this for my son for use while doing remote learning at home. He found it fun but also helped him to focus.
Great for e-learning at home. Kid sometimes falls/rolls off ball but he finds it hilarious and gets back up. Can be distracting though. Kid has trouble sitting properly in chairs do that's why we chose this.
I teach first grade and ordered the small based on the size rating. If I ordered them again, I would order the medium ones. The smalls are a little small for my first graders. However, I loved that they already came with sand in them and were easy to air up.