SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I thought the hat would be small but it actually fit my German Shepherd pretty well! The bandana is big and he looked handsome.
VERY Cute and worth the money! But if you have a small chihuahua like me, the bandanna will not fit your dog! It’s made for a medium sized dog. We have a 5 pound chihuahua, the bow fit okay. The hat was the best thing in this package! Very cute 💕
Bought this ridiculously adorable birthday set to take 1 year old birthday photos for my pup (who's birthday is Christmas day!). It was a hit! Great price, fast shipping and smiles all the way around!
So cute! I love this hat because it actually stands up well on Sirius’ head & maintains its shape. He has another birthday hat, but it isn’t as thick. I was quite happy with this & pleasantly surprised by the bow tie. I can’t comment on the bandana because that’s not the kind of stuff he wears. I’ll probably give that to a friend, but based on the rest of the set, I’m sure it’s fine. All in all, I definitely recommend it.
The bow tie will get used on my smaller dog for his birthday. I left the bandana on for a few days, mind you my dog is a dirty terror. The bandana survived and even looks good after a wash.
This birthday set is absolutely cute. It includes everything I needed to decorate for my pup’s first birthday photos. Everyone loves the outfit included.
Even though I bought it mainly for the hat and bowtie, I didn;t expect the toy to be of such a good quality. My dog plays with the squeaker all day long.