SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
First time I am using beauty blender and it’s so soft and good! Value for the money!
Great sponges, when wet they double in size and so they are a great dupe for the name brand. I think that price cannot be beaten. Obviously not going to be the highest of quality but you get what you pay for and I think that they work great for beginner to intermediate makeup of everyday makeup as well!
I wanted to try this and if it falls apart, then I would've just not worried about the price that I paid. I am pleasantly surprised how it works so well. It smooths, blends liquid foundation, does not absorb all the makeup, during the application, washes easily, and has not fallen apart.
I loved it.The packaging and after opening the box the luxury look really attract me. I recommend you can gift to your loved ones, and also affordable with this price 3 blender with stand is outstanding product 🤩
Cute and really good for beginners. Really soft and handy.
Works so great. Really gives my skin a soft airbrushed look. Blends my foundation and concealer perfectly!
I really like the blending of my makeup. What a difference! The pointing tip is perfect for the inner eye area
I used them for my concealer and I don't know that much about makeup so I was worried but these really blended so well! I haven't had to clean it yet, so we will see on that one.
Love this beauty blender! I can finally do my makeup. Blends in my makeup so well.. will be ordering again
I've got 3 sponges of different shapes. These are Super soft and increases by 2x when wet. Highly recommend. Worth the price.