SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | Estimated Shipping Time |
---|
California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I tried the brush out immediately on my cat and she loves it. I think its like a massager to her. It helps get her fur so it limit hairball issue. I haven't tried the clippers and really most likely wont because I feel, even though my cat is indoor, that she is entitled to keep her one nature defense and I don't know that she would let me anyway.
Absolutely love this brush. Very comfortable bristles with super easy cleaning. The nail clippers are meant for small to medium small maybe medium dogs.
I've only used the brush once so far but am pleased with the results. It is a good size for my toy poodle and did a really nice job fluffing the hair on his head. He was just groomed so he doesn't have any tangles but that kinky curly hair has to be kept under control I really didn't need the comb or nail clippers but the price was so reasonable for all 2 items.
A must have for hairy pets. Very efficient. Take tons of hair off pets without hurting them and they actually like the feel of being brushed of.
All 2 items work great. Clippers cut through my Ratcha's nails just fine, no splitting or file needed. The comb is her favorite, as it gives the best scratches
Love how easy it is to remove hair from it! My kitten absolutely loves it. Simple and easy to use
This set works great on my 10 lb French Angora Rabbit. The clippers are much better than the small scissor type I brought marketed just for bunnies. Sturdy and easy to grasp, they are large enough to trim almost any small animal. My dogs are quite small, about the size of my rabbit, but I imagine it would work on most dogs too. I like the back plate that keeps the nail from slipping in too far.
We have an akita/chow and she has begun to blow coat (that time of year). I have been looking for this type of comb - what we called a greyhound comb when I used to show akitas - since it is great for heavy double coated breeds. It has to be used gently and work through the coat in steps but it is the best for getting old undercoat out. Very nice product at a nice price. I will be looking at their other products in the future.