SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | Estimated Shipping Time |
---|
California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I chose this brand because I liked the design of the nubs on the gloves. I thought they would be effective on my dog and I'm happy to report that they were!
These gloves are MAGIC! My Jack Russell mix sheds constantly. I have tried multiple brushes for shedding but these gloves have worked the best. I also use them when washing her and the hair just rolls off. The gloves are strong enough to brush out all of the hair but gentle enough that I think she feels like she’s getting a massage! She loves them and I love how much hair comes off each time I use them. Would highly recommend these gloves. My mom and grandma both have a pair for their dogs too.
These things are okay. They're a great idea, but the bristles are way too soft to be effective. They did work well to clean between the web of the paws though.
Bought two pairs. Love them. I do wish the bristles were a little stiffer but they do a decent job. I recommend holding slippery cups and bowls close to the sink floor while cleaning. Glove fit could be a little snugger. If you have big hands it won’t be an issue.
Grabs the hair wonderfully! the dog seems to like the feeling of the bristles
This arrived just on time as I was finishing grooming one of our dogs. I must say that I am very impressed as the other ones I got from different brands weren't as impressive as this one.
This is the perfect solution to satisfy your pet's sweet spots - which could actually be signs of an allergy or condition, so don't rule out a visit to the vet just yet.