SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Great quality and price, and the perfect size for individual chicken pot pie servings. This dish will look beautiful when plated with a side. Great for single serving dessert also. Highly recommend it!
Just received the dishes and plan to use them in the next couple of days. They are the right size, how well they work in the oven and then to the table yet to be determined. That will determine the durability. The whole purpose was to have individual baking and serving dishes to make a remembered meal. I just thought they would be larger.
We use dishes like this for so many things. Often, we roast a small chicken breast to use in soups, salads, etc. We had a couple of dishes similar to this, but it is nice to have several! They are great for individual servings of dishes like crab imperial, small casseroles, au gratins etc. They look nice and fit easily on a larger plate to serve.
A very good dishes with a fine and smooth texture. I like its shape and its size. Its color is also well matched with my other plates. I am very happy to have found these great quality Cute dishes that I need here.
Well made. I used these so many times already. They actually have given me some inspiration. I've been making all sorts of things I've seen restaurants make and served in these. Normally I didn't make those dishes. I know, it sounds silly. These dishes also wash very easily, basically rinse them off. Recommend it
Very cute baking dish. Since our oven is small, we look for the plates for our oven for a long time. These plates fit our oven perfectly. We used it to cook oxtail and vegetables, it worked very well. And we also use it for our snakes. Great quality and pretty. We plan to have one more set.
I am really impressed by these dishes. I was nervous after broiling them in the oven that they would never clean up well, and happily, I was wrong. They look like new! Their oven-to-table appearance is most appealing. I would definitely buy it again.
Came as expected. Safely packed with no damages at all and it has got the right size I was looking for. Love these!!!